Responsible Gaming

Cadoola Casino supports informed, balanced and responsible play. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set limits before you play, understand the risks and take a break whenever gambling stops being enjoyable.

Cadoola Casino operates under two separate gaming licences: one issued by the Anjouan Gaming Authority (licence no. ALSI-202411077-FI2) and one issued under the Curaçao E-Gaming framework (licence no. 8048/JAZ).

Gamble responsibly

Gambling can be enjoyable when it is kept within safe and affordable boundaries. Casino games are based on chance, and outcomes cannot be predicted or controlled. No strategy can guarantee a win. Previous results do not affect future results, and a losing session does not mean that the next game is more likely to produce a win. Every result is independent, and the possibility of losing should always be considered before you play.

Only gamble with money you can afford to lose after your essential expenses and financial commitments have been covered. Never use rent, mortgage payments, household bills, education costs, emergency savings or money needed for daily living. Do not borrow money, sell possessions or use credit to continue gambling. If a deposit or loss would create financial pressure, do not play.

Before starting, decide how much time and money you are comfortable spending. Treat that amount as the full cost of entertainment, rather than as an investment. Keep gambling separate from other areas of your life, and do not allow it to interfere with work, study, relationships, sleep or other activities. A win is never guaranteed, and gambling should not be used as a source of income.

Practical safer gambling habits

Set a spending limit before each session and stop when you reach it.
Set a time limit and take regular breaks away from the screen.
Keep a personal record of deposits, play and losses so you understand your activity.
Do not chase losses by increasing stakes or playing for longer.
Avoid gambling when you are upset, stressed, tired, bored or under the influence of alcohol or other substances.
Do not gamble to celebrate, escape problems or change your mood.
Do not rely on winnings to pay bills or meet financial obligations.
Remember that a win is not guaranteed, regardless of how long you have played.
Talk openly with someone you trust if gambling is becoming difficult to manage.

Gambling is for adults only. Do not allow children or other people to use your account. Keep your login details private, use a strong password and avoid leaving your account signed in on shared devices. Parents and guardians may also wish to use suitable device controls and supervision to reduce the risk of unauthorised access.

Recognising signs of concern

Gambling-related harm can develop gradually, and a person may not notice the change straight away. The following signs may indicate that gambling is no longer being managed safely. One sign alone does not provide a diagnosis, but several signs together should be taken seriously.

Spending more time or money gambling than you originally intended.
Repeatedly trying to cut back or stop without being able to do so.
Chasing losses or believing a large win is needed to recover money.
Feeling restless, irritable or anxious when not gambling.
Thinking about gambling throughout the day or planning life around it.
Hiding gambling activity, deposits, losses or account statements from others.
Borrowing money, using credit or missing bills because of gambling.
Selling belongings or using savings to continue playing.
Gambling to cope with sadness, stress, loneliness, anger or other difficult feelings.
Experiencing conflict with family, friends, colleagues or other people because of gambling.
Missing work, study, appointments or social activities.
Feeling guilt, shame, hopelessness or distress after gambling.

If any of these signs apply to you, consider stopping play and seeking support early. You do not need to wait until the situation becomes severe. A trusted person, qualified counsellor or gambling support service can help you understand what is happening and identify practical next steps.

If gambling is affecting your wellbeing

Take immediate practical steps, such as signing out, removing saved payment details, asking someone you trust to help manage finances and avoiding gambling-related websites or advertising. If you feel overwhelmed or believe you may harm yourself, contact emergency services or an appropriate crisis support service in Australia without delay. Your safety is more important than any gambling account or financial loss.

Tools to help you stay in control

Account and safer gambling tools may help you manage your activity. Depending on what is available for your account and jurisdiction, these tools may include deposit limits, loss limits, wagering limits, session reminders, reality checks, time-outs and account closure or self-exclusion. These features are designed to support informed decisions, but they work best when selected before problems arise.

Setting limits

Choose limits that reflect your genuine entertainment budget and personal circumstances. A limit should be low enough that reaching it will not affect essential expenses or cause distress. Consider setting both money and time limits. Once a limit has been reached, stop playing rather than trying to change it during a session. A limit should be treated as a firm boundary, not as a target to reach.

Taking a break

A time-out can provide space away from gambling for a chosen period. Use a break if you feel distracted, emotional, tired or tempted to chase losses. During the break, avoid replacing online gambling with another form of gambling. Consider using the time to review your spending, speak with someone you trust or obtain professional advice.

Self-exclusion or account closure

If you no longer want to gamble, or if limits are not enough, self-exclusion or account closure may be appropriate. A self-exclusion request is a clear instruction to stop access for the applicable period. It should not be treated as a temporary inconvenience or a challenge to overcome. Do not create another account or ask another person to gamble on your behalf while excluded.

To ask about available safer gambling options, use the account support channels provided on the website. Requests may require reasonable steps to verify account ownership and protect your information. Any applicable waiting periods, restrictions or conditions will be explained through the relevant support process. If you are unsure which tool is appropriate, ask for information before continuing to play.

Getting help and support

If gambling is affecting your finances, relationships, work, study or mental health, confidential help is available in Australia. Gambling support services can provide counselling, information and practical assistance with budgeting, relationships and behaviour change. You can contact a qualified service even if you are unsure whether your gambling is serious enough to require help.

You may find it easier to begin by speaking with a general practitioner, mental health professional, financial counsellor or trusted person. Ask about gambling support options available in your state or territory. Support may also be available for family members and friends affected by another person's gambling. You are not required to manage the situation alone.

When seeking help, be open about how often you gamble, how much you spend, whether you chase losses and how gambling affects your daily life. Honest information helps a support professional suggest appropriate options. Before an appointment, you may wish to review bank statements, list debts and remove access to gambling funds where possible.

Steps you can take today

Stop gambling and log out of your account.
Use available limits, a time-out, self-exclusion or account closure options.
Tell a trusted person what is happening and ask for practical support.
Contact an Australian gambling support or counselling service for confidential advice.
Speak with a financial counsellor if gambling has affected bills, debts or savings.
If you are in immediate danger or experiencing a mental health crisis, contact emergency services or a crisis support service immediately.

Cadoola Casino encourages responsible play and takes concerns about gambling harm seriously. We cannot provide medical, financial or legal advice, and website tools cannot replace professional support. If you believe you may be losing control, stop playing and seek help as soon as possible. Gambling should remain a controlled form of entertainment, never a source of pressure or harm.