Cadoola Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Cadoola Casino. Please read them carefully before creating an account, depositing funds or playing games. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed for particular games, promotions or services.

Cadoola Casino operates under two separate gaming licences: one issued by the Anjouan Gaming Authority (licence no. ALSI-202411077-FI2) and one issued under the Curaçao E-Gaming framework (licence no. 8048/JAZ).

1. General terms and acceptance

These Terms & Conditions apply to your access to and use of the Cadoola Casino website, account services, games, payment features, promotions and related content. They form a legal agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not use the website or its services.

You should read these terms with any other information shown on the website, including game rules, promotional terms, privacy information, responsible gambling guidance and payment instructions. Where specific terms apply to a particular game, offer or feature, those terms may supplement these general terms. If there is an inconsistency, the specific terms may apply to the relevant service.

Cadoola Casino may update these terms from time to time. Changes may be made to reflect legal, regulatory, technical or operational requirements. The latest version will be made available on the website, with its effective date where appropriate. Your continued use of the website after an update may indicate acceptance of the revised terms, so you should review this page regularly.

Eligibility and lawful use

You must meet the minimum legal age and all other eligibility requirements that apply to online gambling in your location.
You must use the website only where online gambling services are lawful and available to you.
You must provide accurate, current and complete information when creating or using an account.
You must not use the website if you are restricted, excluded or otherwise prohibited from gambling.
You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.

You are responsible for checking the laws that apply to you before using the website. Access to the website does not mean that its services are lawful in every location. Cadoola Casino may restrict or refuse access where required by law, regulation, risk controls or internal procedures.

2. Accounts, identity and security

You may need to register an account to access some or all services. You may generally hold only one personal account unless the operator expressly permits otherwise. An account must be opened in your own name and used only by you. You must not open an account on behalf of another person, allow another person to use your account or transfer your account to anyone else.

Information supplied during registration and account checks must be truthful and accurate. You must promptly update information that changes. Cadoola Casino may ask you to verify your identity, age, address, payment method or source of funds. Verification may be required before an account can be fully used, before funds can be withdrawn or at other times during the customer relationship.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless you have promptly notified Cadoola Casino of unauthorised access. You should use a strong password, avoid sharing account information and take reasonable steps to protect the device and connection used to access the website.

You must notify Cadoola Casino as soon as possible if you believe that your account has been accessed without permission, your details have been compromised or information provided by you is incorrect. The operator may suspend access while an account, transaction, identity document or activity is reviewed.

Suspension and closure

Cadoola Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, compliance, responsible gambling, fraud prevention, payment review, technical reasons or a suspected breach of these terms. An account may also be closed at the account holder's request, subject to any required checks and outstanding obligations.

If an account is closed or suspended, you must not attempt to create or use another account to avoid the restriction. Any decision about balances, transactions or game activity will be handled in accordance with applicable law, relevant rules and the circumstances of the review.

3. Deposits, withdrawals and gaming

Available payment methods, instructions and processing conditions are shown on the website. You may use only a payment method that is authorised for your use and held in your own name, unless a different arrangement is expressly permitted. You must not use a payment method belonging to another person without approval.

Before making a deposit, you should check the amount, currency, payment method and any applicable conditions. Deposits are intended for entertainment and gaming activity and must not be used for unlawful purposes. Cadoola Casino may decline, reverse, delay or review a transaction where required for security, verification, compliance or technical reasons.

Withdrawal requests may be subject to account verification, payment checks, applicable game rules and any conditions displayed when the request is made. You should ensure that your account information and payment details are current. Processing times can vary depending on the payment method, required checks and circumstances outside the operator's control.

You are responsible for reviewing each transaction before confirming it. Once a deposit or game action has been accepted, it may not be possible to cancel or reverse it. If you identify an error, contact the available support channel through the website as soon as possible and provide enough information for the transaction to be investigated.

Games and results

Games must be played according to the rules displayed for the relevant game. Game outcomes are determined by the applicable game system and the recorded result. In the event of a technical interruption, the relevant game records, system information and applicable rules may be used to determine the outcome and any associated account adjustment.

You must not use software, devices, scripts, bots or other methods intended to manipulate a game, payment process, account function or website feature. You must not exploit errors, interfere with website security or attempt to gain an unfair advantage. Suspected misuse may result in an investigation, suspension, cancellation of activity or other action permitted by law.

Promotions and bonuses

Promotions, bonuses and rewards are subject to their own terms, including eligibility, participation, expiry, wagering or playthrough requirements, game restrictions and withdrawal conditions where applicable. You should read those terms before opting in or using a promotional benefit. Unless stated otherwise, a promotion may be available only once per person, household, device, payment method or other qualifying basis.

Cadoola Casino may amend, withdraw or refuse a promotion where permitted by its specific terms or applicable law. If a promotion has been obtained or used through an error, abuse, fraud or a breach of its conditions, the relevant benefit or associated activity may be removed or reviewed.

4. Responsible gambling, privacy and liability

Gambling should be treated as entertainment, not as a way to earn money or resolve financial problems. Only gamble with funds you can afford to lose. Set personal limits, take regular breaks and avoid gambling when upset, tired, under the influence of alcohol or affected by financial pressure.

Cadoola Casino may provide tools or processes to support safer gambling, such as deposit controls, activity limits, time reminders, cooling-off options or account closure requests. Availability and operation of these features may vary. You should use the responsible gambling information on the website and seek independent support if gambling is affecting your wellbeing, relationships or finances.

Your personal information is handled in accordance with the applicable privacy information for Cadoola Casino. This may include information collected during registration, account use, payments, identity checks, customer support and website activity. Information may be used for account administration, security, compliance, service delivery, responsible gambling and other purposes explained in the relevant privacy information.

The website and its content are provided subject to applicable law. Cadoola Casino aims to keep services available and information accurate, but access may occasionally be affected by maintenance, outages, network problems, third-party services, device issues or events outside reasonable control. Website content may change without notice where necessary.

To the extent permitted by law, Cadoola Casino is not responsible for losses caused by misuse of an account, inaccurate information supplied by you, failure to protect login details, payment provider issues, interruptions beyond reasonable control or your breach of these terms. Nothing in these terms excludes or limits a right, guarantee or liability that cannot lawfully be excluded or limited under applicable Australian law.

Questions and complaints

If you have a question, notice an account or payment issue, or wish to raise a complaint, use the customer support contact options made available on the Cadoola Casino website. Include clear information about the matter and avoid sending unnecessary sensitive information. Complaints will be reviewed in accordance with the applicable process, and you may be asked to provide further information to assist with the review.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms are intended to be read in a fair and practical manner, subject to the laws and legal requirements that apply to the services and your use of the website.