Betting Rules

These Betting Rules explain the general conditions that apply when you place bets through Cadoola Casino. They are intended to help Australian players understand how bets are submitted, accepted, settled and reviewed. Please read these rules together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information before using the website.

Cadoola Casino operates under two separate gaming licences: one issued by the Anjouan Gaming Authority (licence no. ALSI-202411077-FI2) and one issued under the Curaçao E-Gaming framework (licence no. 8048/JAZ).

General betting conditions

By placing a bet with Cadoola Casino, you confirm that you have read and accepted the rules that apply to the relevant game, market or betting product. You must also comply with all account requirements, identity checks and other conditions shown on the website. If you do not understand a rule, do not place the bet until you have obtained clarification through the available support channels.

You must be legally entitled to use online gambling services in your location. You are responsible for checking the laws that apply to you before opening or using an account. You must not access or use the service if online gambling is unlawful for you, if you are below the required legal age, or if you are subject to a restriction that prevents you from gambling.

Each player must use their own account and provide information that is complete, accurate and current. Accounts must not be shared, transferred, sold or used by another person. You are responsible for protecting your login details and for notifying Cadoola Casino if you believe your account has been accessed without permission.

Cadoola Casino may carry out verification, security, payment and responsible gambling checks. You may be asked to provide information or documents before an account can be used fully, before a transaction is processed, or before a bet or result is finalised. Failure to complete a required check may affect the availability of the account or related transactions.

Placing a bet

Review the selection, odds, stake, potential return and any displayed conditions before confirming a bet.
A bet is generally treated as submitted when you confirm it through the website and it is recorded in your account or betting history.
A bet is not necessarily accepted merely because a selection has been added to a bet slip.
You must check your confirmation and account history to make sure the bet has been recorded as intended.
You are responsible for ensuring that your device, internet connection and account are secure when placing a bet.
Duplicate, accidental or incorrectly placed bets may not be cancelled after acceptance unless the applicable rules allow cancellation.

Odds, acceptance and bet changes

Displayed odds and other information may change before a bet is accepted. The odds that apply to a bet are normally the odds shown at the time the bet is accepted, subject to the rules for the relevant product. Where a confirmation or acceptance message identifies different odds or terms, you should review that information carefully.

Cadoola Casino may refuse, limit, suspend or void a bet where this is permitted under the applicable rules. This may include circumstances involving technical errors, pricing errors, suspected fraud, account restrictions, market interruption, duplicated bets, or information that was unavailable or incorrect when the bet was placed. Any action taken will be assessed in accordance with the relevant terms and rules.

If a displayed price, game setting, settlement detail or other material feature contains an obvious error, the affected bet may be reviewed. Where a correction is required, the bet may be settled using the correct information or treated in the way stated in the applicable product rules. An obvious error may include a clear mistake in odds, a selection, a result, a stake calculation or a market description.

Cancellations and amendments

Once accepted, a bet generally cannot be changed or withdrawn at the player's request. A cancellation may only be available where it is expressly offered for the product or where Cadoola Casino agrees that cancellation is appropriate under the relevant rules. If a bet is cancelled or voided, the stake will usually be handled according to the applicable settlement conditions.

You should not rely on a bet slip, screen message or unofficial source as proof that a bet has been cancelled. Always check the account record or other official confirmation. If your account displays an unclear or conflicting status, avoid placing another bet on the same event or game until the position is resolved.

Minimum and maximum stakes

Minimum and maximum stake amounts may apply to different games, markets, accounts or transactions. Any applicable limits will be shown where relevant or described in the product conditions. Cadoola Casino may apply or change limits in accordance with its terms, legal obligations, risk controls and responsible gambling procedures. A requested stake above an applicable limit may be rejected, reduced or accepted only in part.

Settlement, results and payments

Bets are settled using the official result or settlement information relevant to the product. The applicable rules may specify which source is used, how a result is determined and what happens if an event is postponed, abandoned, interrupted or changed. Different games and betting products may have different settlement methods, so you should read the conditions shown for the product before placing a bet.

A result may be updated if an official correction is issued or if a settlement error is identified. Where a bet has been settled incorrectly, Cadoola Casino may correct the account record and adjust any related balance in accordance with the applicable rules. A bet outcome is not determined by unofficial reports, personal expectations or the result of a different event.

A winning bet is paid according to the accepted odds, game rules and applicable stake conditions.
A losing bet is recorded as settled and the stake is not returned unless a rule provides otherwise.
A void or cancelled bet is handled under the rule for that product and may result in the stake being returned without a return.
Where a market is declared no result, the relevant product conditions determine whether the bet is void or settled in another way.
Any applicable charges, adjustments, restrictions or tax treatment will be handled in accordance with the displayed terms and applicable law.
A return shown on screen is an indication until the bet has been accepted and settled.

Balances, returns and withdrawals may be subject to account verification, payment checks and applicable transaction conditions. You should keep your payment details current and use a payment method that belongs to you. Cadoola Casino may delay or decline a transaction where additional checks are required or where a transaction does not meet the relevant terms.

Disputes and corrections

If you believe a bet has been recorded, settled or paid incorrectly, review the bet reference and account history and raise the issue through the available support process. Include enough information to identify the bet, but do not send passwords or sensitive security information. A review may require checking system records, transaction information, game data, event results and applicable rules.

Fair play, technical issues and responsible betting

You must not use the service for unlawful activity, cheating, collusion, manipulation, fraud, money laundering or any other misuse. You must not interfere with the website, attempt to bypass security controls, use automated tools where prohibited, or exploit a technical fault. Suspected irregular activity may lead to a review, restriction, suspension or other action allowed by the applicable terms.

Technical interruptions can affect bet slips, displayed odds, game information, account balances and confirmations. If a connection is interrupted, do not assume that a bet was accepted or rejected. Check your account history when access is restored. Where records conflict, the relevant system records and product rules will be used to investigate the position.

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and only use money you can afford to lose. Take regular breaks and avoid gambling when affected by alcohol, medication, stress or other circumstances that may affect your judgement.

Do not chase losses by increasing your stakes or gambling for longer than planned.
Use available deposit, spending, session or loss controls where suitable for you.
Consider taking a break or using self-exclusion if gambling no longer feels enjoyable or controlled.
Seek help from an appropriate Australian gambling support service if gambling is causing financial, personal or emotional harm.
If you are concerned about another person's gambling, encourage them to seek independent support.

These Betting Rules may be updated from time to time to reflect changes to products, technology, legal requirements or operational practices. The version available on the website at the relevant time will apply, subject to any requirements for notice or consent. If a rule conflicts with a specific game, market or promotional condition, the more specific condition may apply to that product.