Privacy Policy | Cadoola Casino

Information we may collect

To provide an online casino service, Cadoola Casino may collect information supplied directly by a player, information created through use of an account, and technical information received from a device or browser. The information collected depends on the services used, the player’s account activity and the checks that may be required before or during play.

Account and identity information

Name, date of birth, residential details and contact information provided when an account is created or updated.
Login details, account preferences, responsible gaming settings and communications choices.
Information used to confirm identity, age and eligibility to use the services.
Verification documents or related information where identity, age, source of funds or other checks are required.

Payments and account activity

Payment method information and relevant payment account details. Full payment details may be processed by payment providers rather than stored directly by the website.
Deposits, withdrawals, wagers, wins, losses, bonuses where applicable and other transaction records.
Customer service messages, support requests, complaints and other correspondence.
Information about account restrictions, verification outcomes, safer gambling interactions and service use.

Technical and usage information

IP address, browser type, operating system, device identifiers, language settings and general location information.
Website pages visited, session information, referral information, error reports and interactions with features.
Cookie identifiers and similar technologies used to remember preferences, maintain sessions, measure performance and help protect the website.

How we use information

Cadoola Casino uses personal information only for appropriate business, service and compliance purposes. The main reasons for handling information include operating player accounts, delivering casino features, processing transactions and responding to questions. Information may also be combined with information from service providers or other lawful sources when this is reasonably necessary for the purposes described in this policy.

To create, maintain and administer a player account.
To provide requested services, process deposits and withdrawals, and keep accurate transaction records.
To verify identity and age, assess eligibility and complete required customer checks.
To detect, prevent and investigate fraud, money laundering, account misuse, collusion, unauthorised access and other unlawful or harmful activity.
To protect the security, reliability and integrity of the website, systems, games and payment processes.
To provide customer support, resolve disputes, investigate complaints and communicate about account or service matters.
To understand how the website is used, improve performance, test features and develop a better player experience.
To send service messages, account notices and other essential communications.
To send marketing communications where permitted and where the player has provided consent or marketing is otherwise allowed. Players can withdraw marketing consent at any time.
To meet applicable legal, regulatory, tax, accounting, court, law enforcement and responsible gambling obligations.

Where information is no longer needed for a legitimate purpose, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Some records must be kept for a period required by law even after an account is closed. This may include identity, payment, transaction, communications and compliance records. The length of time depends on the type of record and the obligations that apply.

Sharing, security and international handling

Cadoola Casino may share relevant information with trusted service providers where this is needed to operate the website or meet legal and security responsibilities. Examples may include payment processors, identity and verification providers, technology and hosting providers, fraud prevention services, customer support platforms, professional advisers and other suppliers that support the services. These providers should only use information for authorised purposes and should apply suitable safeguards.

Information may also be disclosed where required or permitted by law, including to courts, law enforcement agencies, government bodies, regulators or other authorities. It may be shared to protect players, Cadoola Casino, payment partners or the public, or to investigate suspected fraud, security incidents or unlawful conduct.

Some service providers may handle information in countries outside Australia. Where information is transferred or accessed internationally, reasonable steps are taken to support appropriate privacy and security protections, taking into account the requirements that apply to the relevant information.

Security measures may include access controls, authentication procedures, encryption or other technical protections, staff and supplier safeguards, monitoring and secure storage practices. No website, transmission or electronic storage method can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Cookies and similar technologies

Cadoola Casino may use cookies and similar technologies to keep players signed in, remember settings, support security, understand website traffic and improve the services. Some cookies are necessary for core functions, while others may help with analytics or relevant communications. A browser may be set to block, delete or alert players about cookies. However, disabling certain cookies may affect account access, website features or the way some services operate. Players can manage cookies through their browser settings.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable verification, players may ask about the personal information held about them and how it is used. Players may also request that inaccurate or incomplete information be corrected. In some circumstances, a player may ask for personal information to be deleted or for processing to be restricted. These rights are not absolute, and a request may be refused or limited where information must be retained, where deletion would affect legal or security obligations, or where another lawful reason applies.

Players can exercise their data rights by emailing support@cadoolacasino.wtf. This address can be used to request access to personal information, correction of inaccurate details, deletion of data where applicable, or information about how data is handled. Players can also use it to withdraw consent to marketing communications. Withdrawing marketing consent will not affect the lawfulness of marketing sent before the withdrawal, and it will not necessarily stop essential service or account messages.

To protect account security, we may need to verify the identity of the person making a request before providing information or changing records. Requests should clearly explain what is being sought and include enough information to help us locate the relevant account. We aim to respond within a reasonable period and may explain if more time or information is needed.

If a player believes personal information has been mishandled, they should contact us first so the concern can be reviewed and addressed. Players may also have the right to make a privacy complaint to an appropriate privacy authority or seek another remedy available under applicable law.

Updates to this policy

This Privacy Policy may be updated when the services, technology, business practices or applicable requirements change. The latest version published on the website will apply from the stated or implied effective date. Players should review this page from time to time. Continued use of the website after an update may indicate acceptance of the revised policy, to the extent permitted by law.